Frequently Asked Questions (FAQs)
About Our Company & Partnership
Are you a factory?
Yes, Hangzhou Yoho Industrial Co., Ltd is a direct manufacturer and a multispecialty supplier with over 15 years of expertise in outdoor products since 2001.
Why should we choose Yoho Outdoor as our partner?
Choose Hangzhou Yoho Industrial Co., Ltd for our 15+ years of expertise as a multispecialty supplier, unparalleled customization, certified quality with a <3% defect rate, 98% on-time delivery, and dedicated 6-hour rapid response support. Our track record includes supplying major retailers like Lowes, Wayfair, Home Depot, and Kogan.
Do you work with benchmark/famous clients?
Yes, we proudly supply products to over a thousand customers worldwide, including major retailers and brands like Lowes, Wayfair, Kogan, Home Depot, and many others featured in our client portfolio.
What's your main market?
We serve a global market with a strong presence in North America, Europe, Australia, and Asia, proudly supplying over a thousand customers worldwide.
Ordering & Customization
How can I get the price for your products?
To get a detailed price quote, please contact our sales team with your specific product interest, desired quantity, and any customization requirements.
What is your Minimum Order Quantity (MOQ)?
Our MOQ varies by product and project. Please contact us with your specific interest for detailed MOQ information.
Can I order samples, and are their costs credited towards bulk orders?
Yes, samples can be provided for review. Sample fees and lead times apply, and the cost may be credited towards your subsequent bulk order; please discuss terms with our sales team.
Do you offer custom product design (OEM/ODM)?
Absolutely. Our strong R&D team provides comprehensive OEM/ODM services to bring your unique outdoor product designs to life from concept to container.
What payment methods do you accept?
We accept various payment methods for B2B transactions, including RMB payments. Specific options will be discussed and confirmed with your sales representative.
Quality & Certifications
What quality standards do your products meet?
All our products are built to global standards, backed by rigorous quality control and international certifications such as BSCI, EN581, ISO, SGS, and Intertek.
What is your product defect rate?
We maintain an industry-leading defect rate of less than 3%, ensuring superior product quality and reliability.
Do you offer a product warranty?
Yes, we stand behind our products. We provide a 1-year general warranty. Specifically, all Frontgate outdoor aluminum, teak, and wicker furniture frames are backed by an industry-leading 2-year structural warranty for residential use. 1-year warranty is also provided on cushion fabric and cast aluminum, stainless, wicker, and teak finishes. Warranties exclude normal wear and tear and require proper product maintenance as outlined in our care instructions.
Logistics & Shipping
What is your typical lead time for orders?
Our average on-time delivery rate is 98%. Lead times vary based on order size and customization. Please inquire for specific timelines.
Can you consolidate multiple product categories in one container?
Yes, we offer multi-category consolidation, allowing you to combine up to 15 diverse items in one container to simplify logistics and significantly reduce shipping costs.
Do you handle international shipping and customs (e.g., DDP)?
We offer reliable global shipping solutions including FOB. For DDP services and costs, please discuss your specific delivery needs with our team.
Support & Partnership
What is your payment term?
We offer flexible payment terms to our B2B partners. Specific terms can be discussed and agreed upon with our sales team based on your order and partnership.
What kind of after-sales support do you provide?
We offer comprehensive after-sales service, including prompt resolution of quality concerns, multi-language support, and flexible payment terms.
How quickly can I expect a response to my inquiries?
We pride ourselves on responsive support, aiming for rapid responses within 6 hours during business hours.